In-person courses

Booking and payment

When you book, you can choose to pay a deposit or pay in full.

Booking for two or more people? Pay in full at the time of booking and you’ll get 10% off your whole booking, applied automatically at checkout.

Except in the case that we cancel a course, or cease trading, in-person courses cannot be refunded after the date for the course has passed, whether or not the purchaser attended.

Our terms are aimed at creating the best experience for everyone who attends our course, minimising last-minute cancellations and ensuring we can keep small, focused groups for maximum learning benefit.

If we have to rearrange a course

Courses run at a minimum of 3 bookings, and a maximum of 8 bookings. Most courses have 4-6 people booked on. Occasionally, a course doesn’t get enough bookings to run. If that happens, we’ll let you know as soon as we can and arrange to move you to another date or give you a full refund — whichever you prefer.

Paying by Deposit:

• The initial deposit is non-returnable.
• Where a balancing payment is needed, this shall be required 7 days before the course date — we’ll send you an invoice in good time. Bookings may be cancelled without refund or transferred for free up to this time.
• From 7 days before the course, the full course fee is non-returnable. This is due to the costs associated with running the courses and limited spaces available.

Paying in Full:

We understand plans change, and we’d always rather move your booking than lose you — so transferring to another date is free, right up to one week before.

• More than 4 weeks before the course: cancel for a full refund of anything you’ve paid, no charge.
• Between 4 weeks and 1 week before: you can either transfer to another date free of charge, or cancel for a refund minus an amount equal to the course deposit (this covers the place we’ve held for you).
• Within 1 week of the course: bookings are non-refundable and can no longer be transferred to another date — the booking stands.

If you need to cancel or transfer, just get in touch — the sooner the better, as it helps us make sure each course can run.

Special requirements / Who can come:

• Courses are transferable to someone else. If you want to change the name of the attendee, please contact us.
• Courses may be purchased as gifts. The value of the gift card is non-refundable, but the recipient may be transferred, or the course date transferred up to 7 days before the course date.
• Courses are available for anyone over the age of 16. We do not take under 16s. If you have any disabilities or special requirements, please contact us before booking to ensure we can accommodate you. Our workshop is accessible, but the courses are physical. We will try to do everything we can to ensure you have a comfortable experience.

Our liability during and after the course

We can accept no liability as regards the content of the course, or what the attendee does with that content, nor shall we be liable for any building works the purchaser, attendee or others undertake after purchasing from us. Before attending, you will be required to complete a Liability and Hold Harmless Waiver to this effect. If you are unwilling to sign the waiver, we cannot allow you to participate because this invalidates our insurance.

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Physical items

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• In-person courses (see below)
• Online courses and Downloadable software products after they have been downloaded (see below)
• Gift cards
• Sale items/seconds, where stated, cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or exchanges are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@haveago.uk and we will arrange a replacement. Except in the case of our error, return postage is at the cost of the purchaser.

Returns

Except in the case of our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Digital items

Once they have been downloaded, digital items are not eligible for a refund except in the following cases:

• The content was not accessible (evidence shall be required). In the event, please contact us first and we will try to resolve the problem.

We can accept no liability as regards the content or what the purchaser does with that content, nor shall we be liable for any building works the purchaser or others undertake after purchasing from us.

Gifts

If a physical item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Online and in-person Courses may be purchased as gifts. The value of the gift card is non-refundable, but the recipient may be transferred, or the course date transferred, in line with the terms detailed above.

Verifying your refund

If you haven’t received a refund when expected, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@haveago.uk.

Need help?

Contact us for questions related to refunds and returns.